Let your contact us info be visible in your Instagram bio Let’s dive into 6 ways to use Instagram for customer service. Some will share your promotional posts, and engage in other activities that will boost the visibility of your business on Instagram. They will spread the good news about your business on Instagram by tagging you on posts related to what you offer. The more touch points your business has with customers on Instagram, the more you win their hearts to the extent they can forget you have competitors.Ĭustomers are the goose that lay the golden egg, and you need to offer high-quality customer service to keep the eggs coming.Īnd the best business advertiser you have is a customer that’s satisfied with your customer support. What are the benefits of customer service on Instagram?Įarning the trust and loyalty of a customer on Instagram is crucial to making repeated sales, and providing customer services on Instagram is a way to achieve that. Think of it as being available to care for and support someone you love when they need you most. The aim is to provide a superb customer experience and satisfaction which leads to a customer returning to make more purchases. It’s the interaction between a customer that makes a purchase from a business on Instagram and the customer representative of such a business. Many businesses understand this, but how to go about it is a headache.Īre you one of them? Then you have to stick around because I will show you how to use Instagram to provide customer service. It can only mean one thing - asking your customers to switch their loyalty to your competitors.Ī customer that buys your products and services on Instagram expects you to answer their questions and assist them to resolve any issue they may face. Selling your products and services on Instagram and not offering customer service at the same time is the best way to tell potential customers that you only care about their money.
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